FAQ

• Is buying on your site safe?
• What kind of payment you receive?
• How do you ship the order?
• What should I do if I receive a damaged item?
• May I return the item if it does not meet my expectations?
• How do I return an item?

Is buying on your site safe?

Buying on our online store is very safe, efficient, and simple. Our store offers buyers complete protection when shopping. We offer 30-day 100% money-back guarantee which allows you to buy with confidence. If for any reason you’re not satisfied with your purchase, return it and We will help you find a work you love.

What kind of payment you receive?

We support pay via PayPal or Credit, Debit Cards (Visa, Mastercard, American Express, Discover). All transactions are secure and encrypted. Please see more Details >>

How do you ship the order?

We ship your orders in 3 business days after receiving payment. It usually takes 10 to 14 days for a package to reach its destination. Longer shipping times do occur, but in most cases you will receive your package within 18 days. You can rest assured that your package will arrive safely. I pack all paintings in strong and durable materials such as Styrofoam inserts and bubble wrap.
Free shipping is available for most of the countries and regions. Shipping surcharge may applies to remote areas of your country. You may find the exact shipping cost of a piece by adding it to your shopping cart. Additionally, when shipping to the European countries, packages may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

What should I do if I receive a damaged item?

We package your orders in custom built boxes to insure safe delivery, so receiving damaged item is a rare occurrence. If you see the package is damaged when the postman delivers it to you, you could refuse to receive the package and file a claim to the post office. Please contact us for a replacement or refund of your order after you filing a claim.

If you receive a damaged piece of item after you open your package, you could also contact us for a replacement or refund of your order. Please save the box and all packaging materials. We must have these items in order to process the claim.

May I return the item if it does not meet my expectations?
We want you to love your purchase. We offer a 30-day money back guarantee on your purchase. Return any piece within 30 days of receiving your order and we’ll issue you a refund on the item you return. The money can be provided back to your credit card or PayPal account.
If you do not like refund, you can exchange the item for something else of the same value.

How do I return an item?

We offer a piece of mind shopping experience. If you are unhappy with your product for any reason, you can simply return it to us in its original condition and packaging within 30 days. Our return process is easy. When you first receive your purchase, save the original packaging, repackage the item in its original box and contact us. We will provide you with the return shipping address so that you can ship the item with the carrier of your choosing.

If you have any questions or concerns, please feel free to contact us. We will reply you within 24 hours!.